Ao3 — Platform User Privacy Policy
Last updated: January 2026
Ao3 is committed to protecting the privacy and security of every user's personal data in Malaysia. This Privacy Policy clearly explains how we collect, use, store and protect your information when you use the ao3 platform. By registering or using our services, you agree to the practices described in this document.
Please read this policy carefully. If you do not agree with any part of it, you should not use the ao3 platform.
Information We Collect
Ao3 collects various types of information from users to ensure the platform runs smoothly, securely and delivers a relevant experience. The following are the main categories of information we collect:
- Full name as stated on your identity document
- Date of birth for age verification (18 years and above)
- An active email address for platform communications
- Valid Malaysian mobile number
- Chosen username and password
- Device type, operating system, and browser version
- IP address and general location information
- Access times, pages visited and session duration
- Technical error log data for system improvement
- Local bank account holder name
- Bank account number (stored in encrypted form)
- Deposit and withdrawal transaction history in RM
- Payment methods used (Touch 'n Go, etc.)
- Game types played and their frequency
- Betting history and win/loss records
- Game preferences and personal user settings
- Communications with ao3 customer support
How We Use Your Information
Ao3 uses collected information only for legitimate, stated purposes. The following are the primary ways we use your data:
- Account management: Creating, verifying and maintaining user accounts securely.
- Transaction processing: Processing deposits and withdrawals in MYR accurately and promptly.
- Platform security: Detecting and preventing fraud, money laundering and unauthorised access.
- Service improvement: Analysing usage patterns to improve the ao3 platform's interface, performance, and content.
- Service communications: Sending important notifications related to your account, transactions, and policy updates.
- Legal compliance: Meeting reporting and compliance requirements under applicable Malaysian law.
- Customer support: Resolving enquiries, complaints and technical issues submitted by users.
Ao3 will not use your data for third-party marketing purposes without your explicit consent.
Cookie & Tracking Usage
The ao3 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. We use several types of cookies:
Required for core platform functions such as login authentication, session security and account protection. These cookies cannot be disabled.
Collecting aggregate data on how users interact with the ao3 platform to help us improve speed and usability.
Saving user preferences such as interface language, preferred betting limits and display settings to streamline return visits.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the ao3 platform.
Data Storage, Security & Sharing
Data Retention & Storage Period
All ao3 user data is stored on servers protected with industry-grade encryption. Active account data is retained for the duration the account remains active and for up to six years after account closure to meet Malaysian audit and legal requirements. Data that is no longer needed will be securely deleted in accordance with established standard procedures.
Information Security
Ao3 employs multiple layers of security to protect user data, including SSL encryption for all data transmissions, AES encryption for stored payment data, two-factor authentication for user accounts, round-the-clock threat monitoring, and regular security audits by independent experts. While we take all reasonable precautions, no security system is perfect, and we encourage users to practise good personal security habits as well.
Third-Party Sharing
Ao3 does not sell, rent or disclose users' personal information to third parties for their own commercial purposes. However, we may share information in the following limited circumstances: registered Malaysian payment service providers for processing RM transactions, law enforcement authorities when required by Malaysian court order or legislation, and technical service providers bound by strict confidentiality agreements. All such data sharing is strictly on a minimum-necessary basis.
Your Rights as an ao3 User
As an ao3 platform user, you have the following rights regarding your personal data:
You may request a copy of all personal information ao3 holds about you within 30 days of the request date.
If your information is inaccurate or incomplete, you have the right to request a correction or update via your account settings or customer support.
You may request deletion of your personal data, subject to legal retention obligations and any pending transaction settlement requirements.
To exercise any of these rights, please contact the ao3 support team by email at: [email protected]. We will process your request within the timeframe required under Malaysian law.
Policy Changes & Contact Us
Ao3 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new platform features. Users will be notified of any material changes via in-account notifications or email at least 14 days before they take effect.
Continued use of the ao3 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. The date of the last update is always displayed at the top of this document.
If you have any questions about this Privacy Policy or how ao3 handles your data, please contact us:
- Privacy email: [email protected]
- General support email: [email protected]
You may also refer to the FAQ us for immediate assistance on privacy and account security.